Refund and Returns Policy
Certainly! Here’s the simplified refund and returns policy without the placeholder reminders:
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Return Eligibility
- Items must be unused, in original condition, and in their original packaging.
- Certain goods are non-returnable, including perishable goods (e.g., food, flowers), intimate items, hazardous materials, or flammable liquids and gases.
Non-returnable Items
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection via email. Approved refunds will be processed and credited to your original payment method within a specified timeframe.
Late or Missing Refunds
If your refund hasn’t been posted:
- Check your bank account.
- Contact your credit card provider, as processing times vary.
- Contact your bank for additional information.
If you’ve completed these steps and still haven’t received a refund, please reach out to us at sales@eyeboot.com
Sale Items
Only regular-priced items qualify for a refund; sale items cannot be refunded.
Exchanges
We replace items only if they’re defective or damaged. Contact us at sales@eyeboot.com for return instructions.
Gifts
- If marked as a gift during purchase, you’ll receive a gift credit upon return.
- If not marked as a gift, we’ll send a refund to the purchaser.
Shipping Returns
Customers are responsible for return shipping costs, which are non-refundable. In case of a refund, shipping fees will be deducted.
For higher-value returns, consider using a trackable service or purchasing insurance.